Help with Boxfolio

For questions, problems or suggestions, email support@boxfolio.co.uk.

Tell us what happened

Include your iPhone model, iOS version and Boxfolio version, what you were trying to do, what happened instead, and whether you can repeat the problem. A screenshot can help, after you remove personal information.

Please do not email passwords, Apple verification codes, payment details, identity documents or a full inventory backup unless we have agreed a suitable way to share it.

Subscription missing?

Check you are using the Apple account that purchased Boxfolio. Open Boxfolio’s subscription screen and choose Restore Purchases. Apple manages payment and subscription records.

Payments, cancellation and refunds

Manage or cancel a subscription in iPhone Settings → your name → Subscriptions. For an Apple purchase refund request, visit reportaproblem.apple.com.

Protect your inventory

Before making major changes, export or back up your records. If you are reporting a restore problem, keep the original backup file and avoid overwriting it.

Prefer to look it up?

The Boxfolio help guide explains locations, storage places, items, labels, backups and read-only access.